Knowlarity Partners with Voiz to Offer Scalable Cloud Business Communication Solution
Knowlarity, one of Asia’s foremost Cloud Business Communication providers, excels at meeting the communication challenges of the ever-evolving businesses and customer expectations. Through its offerings in Voice, Video, Messaging, AI-Enabled Speech Analytics & ChatBots/VoiceBots, Knowlarity aids businesses in streamlining business communication. The company is continuously evolving its smart solutions to help businesses solve some of the most complex communication challenges in an easy manner.
Knowlarity has partnered with VOIZ, the online marketplace for customer support & telesales provider to aid businesses to accelerate their voice operations on a scalable platform. The partnership will enable businesses to redefine their customer/tech/product support, telesales, telemarketing, recruitment & processing transactions. The cloud business communication solutions will streamline the customer engagement process on every communication channel via a single platform that can be integrated with all leading CRMs. As today’s customers tend to communicate with businesses on the preferred channel of communication which is available at their fingertips.
Businesses from every industry vertical will be able to reduce their expenses by 30% without infusing CapEx with a pay-as-you-go model and increase remote workforce productivity through real-time performance analytics dashboard by extracting actionable customers insights. With quick deployment of cloud-based voice & AI solutions businesses can easily manage teams across pan India from a single location on a secured, reliable & robust communication platform for product sales & order booking, quality lead conversion, upselling & cross-selling, feedbacks & surveys, client demos, on-boarding and much more.
“With Work from Anywhere becoming the new norm, there are human resources which otherwise were not available earlier are now in the market, which can be leveraged by organizations to relook at their CX Delivery Models. With the Knowlarity Tech suite and VOIZ’s marketplace and productivity tools, an On-Demand CX Delivery Model is a reality,” said Jaideep Kumar, CSO of Knowlarity. “It is important to note that the solution comes inbuilt for the customers to engage directly with an on-demand freelancer's human asset for bite-sized calling which makes up about 50% of all customer interactions in the real world for both Enterprises and SMB’s customer bases”, said Vineet, CBO of Voiz.
Knowlarity enables automated communication workflow by allowing operators to work online via Cloud. It allows businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR, Toll-Free Number, Softphone WebRTC & MPLS Embeddable Video Platform, AI-enabled solutions like speech analytics, chatbot/voicebot and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations shouldn’t get affected by enabling working from anywhere. For more information, please visit https://www.knowlarity.com.
Voiz is a tech-enabled remote freelance CX marketplace for the entry level white-collared unskilled workforce in the CX space. With more than 100K CX freelancers on its marketplace, Voiz provides a secure byte-sized contact centre platform to both SMB and Enterprise either as a DIY or subcontracts the managed service to Voiz curated contact centre leveraging its 100K CX freelancer on its marketplace. At Voiz marketplace customers can manage the CX freelancer / agent life cycle from discovering BYOD CX freelancers, train them online on Voiz LMS, use Voiz contact centre production module or integrate it with the regular CRM or any other dialers either by an API or even simple excel upload the latter usually in the beginning stage, manage quality, login metrics, pay the freelancers and finally retire the CX freelance in either Byte sized or fully operationally contact centre portions all on the platform. For more information, please visit https://www.voizworks.com/.